Adobe Aero Community Forum

Submitting a Feature Suggestion?
Please be as specific as you can.

- Why is this feature valuable to you?
- How would you use this idea in your workflow? 

Reporting a Bug or Issue?
Inform the Aero team of issues you may be encountering by providing us with the information we need to squash them.

Examples of helpful information are:
- Mobile or Desktop version number
- Screenshot or video screen capture
- REAL file of your scene 
- Your original asset 
- Log file (Info here


  1. USDZ export failed on windows

    I'm using Adobe Aero beta on Windows, and whenever I try to export usdz it says "Export failed"

    7 votes

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    18 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  2. Pivot (control has bottom, center, top) while actions can only trigger rotate from middle

    While I can set the inital pivot/control of an object to be on the origin, center, bottom or top, when I go to create an action the only option is "rotate" which moves it around the middle.
    I am trying to set up something with a rocking chair that rocks when you get close or tap on it and the movement looks wrong when rotating around the middle and would look much more fluid if it could pivot.

    7 votes

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    planned  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  3. Anchor does not dissappear when recording mode on iPadPro

    Hi, I've found phenomenon that anchor does not disappear when "Aero recording mode" on iPadPro. (picture attached) I would appreciate it if anyone advise me how to solve.

    Aero ver. 2.6.0
    Device : iPadPro (11inch) 2nd generation, model no. MY252J/A
    OS system version : 14.6

    5 votes

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    5 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  4. Export to USDZ failed on Mac

    Using Aero version 0.5.0 (#82) on iMac running macOS Big Sur version 11.4.

    Imported a five layer PSD file into Aero. It will export as .real, but when trying to export as .usdz, produces error, "Unable to read file". Then the progress circle spins continuously in the top right corner.

    5 votes

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    8 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  5. device memory low

    I just installed Aero (beta) on the iPad Air 2020 and run the tutorial straight away - i went through adding the first item (robot), scaled it, moved it up down and when i was asked to add the second item, I clicked the (+) button and got the error that I need to close other programs - I closed everything but the error persisted. I restarted the app, and get the device memory low message

    5 votes

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    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  6. 5 votes

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    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  7. Bug "Plane guides won't go away."

    Multiple plane guides are still showing up even after switching from edit mode to preview. They are now included in both the screen shots and video recordings. Reinstalled the software, but still no luck. Any advice on a fix?

    5 votes

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    under review  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  8. Desktop Update Bug

    Latest update killed ability to load from CC - had to go back to version 1.

    5 votes

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    3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Alex Ortiz responded

    Thanks for letting us know you’re experiencing an issue. Do you mind sending us some screenshots or a video capture of what you are seeing?

    What kind of files are you trying to import into Aero from CC?

  9. Adobe Aero

    Why will IOS aero show "read your file" after entering“loading your documents”

    4 votes

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    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  10. Your link could not be published at this time. Please try again later.

    Your link could not be published at this time. Please try again later.

    currently receive this error message when trying to create a shareable link

    4 votes

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    16 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Alex Ortiz responded

    Thank you for letting us know you are experiencing this issue. If you could answer the below questions this would help give us more context and triage the issue more quickly.

    - Are you experiencing this on mobile or desktop?

    - Can you share you .real file for us to test internally?

    - How large/heavy is your scene? How many objects?

    Thanks!

  11. Screen is completely blank when I launch Aero

    Hi there!

    Very excited for this new feature. When I downloaded the Beta and launched it a few times it just shows a blank screen.

    I searched through all the tabs but it looks like they're all greyed out. The only clickable buttons are under the Help tab.

    Just wanted to let you know about the error. Thanks! :)

    4 votes

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    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Alex Ortiz responded

    One thing I would try is to delete your preferences. Follow one of the paths below:

    Prefs Windows : C:\Users\\AppData\Roaming\Adobe\Aero\0.1.0
    Prefs Mac: /Users//Library/Preferences/Adobe/Aero/0.1.0

    Once you delete that preference, try uninstalling and reinstalling the app from here: https://helpx.adobe.com/aero/get-started.html

    Let me know if this works for you.

  12. 3 votes

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    8 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  13. Aero won't load my projects

    Updated Aero since I am back in the office. When I load projects that I worked on last week saved to my cloud, it just keeps spinning and freezes. I can't close Aero unless I force quit

    Version 0.7.0

    3 votes

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    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  14. Unable to open GLB files, OBJ files will mount but with no visibility

    Yesterday I designed packaging labeling and placed it as a decal on a stock 3D asset in Dimension. I exported to a GLB file and it loaded without issue into Aero. Since then I'm not able to import any subsequent exports of any file type into Aero. GLB files are inaccessible (greyed out) in the iPad finder, and OBJ files will load and be placed on a surface, but at are no point visible. Only the rectangular prism housing is visible when selected in the layers panel.

    The problem may be connected to my usage of Nomad, the iOS modeling…

    3 votes

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    6 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  15. iOS app constantly crashing, can't load scene - desktop and mobile

    Hello there. I'm having trouble with the app for both mobile and desktop ios.

    I can make a scene- I have made the scene about 10 times over now- but cannot load it again either within the desktop app or mobile app.

    If I generate a link, my friends can't load it in their app, and if I export as a usdz and try to import to another AR viewer, the file is completely blank.

    Can you please advise what is going wrong here or if this is a bug? I've reinstalled the app multiple times with no luck. My…

    3 votes

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    3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Olivia,

    Thanks for the feedback.

    -Is this happening for a specific project or all of your projects?
    -What kind of assets are you using in this project i.e. 3d models, .pngs, etc..
    -Please click on the “Pie” icon in the top right corner, “About”, and tell us what version of Aero you’re using

    I’m also going to reach out via direct message so you can send me the project file so I can take a closer look.

    Thanks

  16. The 3D model looks blurred

    Before around 2 weeks ago there were no problems. On the desktop version the 3D-model still looks great. But when I open it in the app there are suddenly a lot of "pixels". Even old models I already used in Aero and they looked good are looking now like that. Could you please help me?

    3 votes

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    4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  17. Memory device low sign, no other apps running in background (I have an Iphone 12 Pro)

    I have the top Iphone 12 Pro on the market right now with tons of memory and I am trying to build a scene and can't upload more than 4 3D objects at a time. I closed all other apps running in the background. Is there a way to fix this?

    3 votes

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    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  18. Import GLB issues

    Why I can’t import a GLB saved on my iPhone in Aero?
    Is it by Design?
    Did the GLB file need to be formated particularly?
    It comes from Photoshop.

    3 votes

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    3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  19. Feedback on some bug issue

    I have an issue with some of the QR codes, the message is: Failed to load experience, the operation was timed out, and at the same time it says it is loading (in blue) How can this be resolved?

    3 votes

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    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  20. Accessing Cloud Documents Subfolders Crashes the App

    Version 2.2.1—on both iPad Pro 2020 and iPhone 12 Pro, attempting to open any subfolders of Cloud Documents crashes the app.

    Any workarounds or fixes?

    3 votes

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    under review  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
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