Adobe Aero Community Forum

Submitting a Feature Suggestion?
Please be as specific as you can.

- Why is this feature valuable to you?
- How would you use this idea in your workflow? 

Reporting a Bug or Issue?
Inform the Aero team of issues you may be encountering by providing us with the information we need to squash them.

Examples of helpful information are:
- Mobile or Desktop version number
- Screenshot or video screen capture
- REAL file of your scene 
- Your original asset 
- Log file (Info here


  1. Pivot (control has bottom, center, top) while actions can only trigger rotate from middle

    While I can set the inital pivot/control of an object to be on the origin, center, bottom or top, when I go to create an action the only option is "rotate" which moves it around the middle.
    I am trying to set up something with a rocking chair that rocks when you get close or tap on it and the movement looks wrong when rotating around the middle and would look much more fluid if it could pivot.

    6 votes

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    planned  ·  0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  2. Desktop Update Bug

    Latest update killed ability to load from CC - had to go back to version 1.

    5 votes

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    3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Alex Ortiz responded

    Thanks for letting us know you’re experiencing an issue. Do you mind sending us some screenshots or a video capture of what you are seeing?

    What kind of files are you trying to import into Aero from CC?

  3. device memory low

    I just installed Aero (beta) on the iPad Air 2020 and run the tutorial straight away - i went through adding the first item (robot), scaled it, moved it up down and when i was asked to add the second item, I clicked the (+) button and got the error that I need to close other programs - I closed everything but the error persisted. I restarted the app, and get the device memory low message

    4 votes

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    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  4. Screen is completely blank when I launch Aero

    Hi there!

    Very excited for this new feature. When I downloaded the Beta and launched it a few times it just shows a blank screen.

    I searched through all the tabs but it looks like they're all greyed out. The only clickable buttons are under the Help tab.

    Just wanted to let you know about the error. Thanks! :)

    4 votes

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    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Alex Ortiz responded

    One thing I would try is to delete your preferences. Follow one of the paths below:

    Prefs Windows : C:\Users\\AppData\Roaming\Adobe\Aero\0.1.0
    Prefs Mac: /Users//Library/Preferences/Adobe/Aero/0.1.0

    Once you delete that preference, try uninstalling and reinstalling the app from here: https://helpx.adobe.com/aero/get-started.html

    Let me know if this works for you.

  5. Memory device low sign, no other apps running in background (I have an Iphone 12 Pro)

    I have the top Iphone 12 Pro on the market right now with tons of memory and I am trying to build a scene and can't upload more than 4 3D objects at a time. I closed all other apps running in the background. Is there a way to fix this?

    3 votes

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    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes

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    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  7. Bug "Plane guides won't go away."

    Multiple plane guides are still showing up even after switching from edit mode to preview. They are now included in both the screen shots and video recordings. Reinstalled the software, but still no luck. Any advice on a fix?

    3 votes

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    under review  ·  1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  8. Accessing Cloud Documents Subfolders Crashes the App

    Version 2.2.1—on both iPad Pro 2020 and iPhone 12 Pro, attempting to open any subfolders of Cloud Documents crashes the app.

    Any workarounds or fixes?

    3 votes

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    under review  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  9. What does it mean? "loading this asset would exceed avalible device memory"

    I get this message when trying to import assets, anyone who knows what it means? Is it a too large filesize? If so, what´s the limit?

    3 votes

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    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  10. Export - import - Mixamo GLB - Aero USDZ - Reality Composer

    Hello every one

    Has anyone ever seen this problem: (character created with mixamo with behaviour & animation) 1- Export my Aero project in USDZ - 2- Open Reality Composer and import My USDZ files ( something is wrong) ( see attachment ) a light glitch on the character. Did You have any solutions or a specific setting . Same Glitch with built with iPad. Version release ( BETA V 0.10 OSX) * Nota Bene : this message is a part of 3 ( I made a case of study to show you more detail). Let work together to fix this…

    3 votes

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    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Alex Ortiz responded

    Thanks for letting us know you are having issues with Mixamo and USDZ.

    I should start out by saying that USDZ does not support interactivity, audio, or GIF/PNG sequences. USDZ is not an Adobe file format so we will need to wait for Apple to update this hopefully in the future.

    Have you tried going from Mixamo directly to Aero using the “Send to Aero” button in Mixamo?

  11. Feedback on some bug issue

    I have an issue with some of the QR codes, the message is: Failed to load experience, the operation was timed out, and at the same time it says it is loading (in blue) How can this be resolved?

    2 votes

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    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  12. Desktop version not starting up

    I have been trying to install Aero on my Windows 10 desktop. It installs but the app won't run. I've tried version 2.1, 2.2 and 3.0 without success.

    I have been using aero successfully on IPAD for some time.
    Specs:
    Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 3.40 GHz
    RAM 16.0 GB
    Edition Windows 10 Home
    Version 20H2
    Installed on ‎26/‎09/‎2020
    OS build 19042.804
    Experience Windows Feature Experience Pack 120.2212.551.0

    2 votes

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    4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  13. Starter assets

    I am only able to see the toy display tutorial under the starter assets. Is there a way to activate the other starter assets like the dinosaur or fox?

    2 votes

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    7 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  14. Aero Player - Not available in my country

    Hi,

    I would like to download Aero Player (Beta) on android.
    But it is not available in the Netherlands!

    2 votes

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    planned  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cant import Photoshop Layers or SGV-Files on Desktop Version

    I use Windows 10 latest updates installed 64bit and 32GB Memory, and latest Adobe Aero Version.
    When i will use Photoshop-Files with Layers or Creator Spotlight or Layered Illustration, Aero crashes. Same problem when importing SVG -> Aero crashed.

    2 votes

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    5 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

    Hello! Because you have voted or commented on a feature related to PSD layers, we wanted to let you know that the newest release of Aero iOS (v 2.2.0) just out this week has a fix for working with layers – previously this feature was not working properly.

    Please let us know if you are still experiencing the issues described in this post with the new versions of the app.

    Thank you!
    Chantel

  16. Transparency not rendering properly

    Hi! I designed my model using dimension , one part has a nice glass texture, which in dimension looks amazing but inside aero it showed like a transparent plastic so all reflections were gone :(

    2 votes

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    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback!
    This is something we’re looking into as part of expanding interoperability across applications.
    Stay tuned here for more updates to come!

  17. 2 votes

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    under review  ·  0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  18. USDZ export scale inconsistancies- how to remove auto scale?

    Trying to export true to scale furniture designs for clients to look at. Even when the model is set to Scale 1 (desktop) or scale 100% (mobile) the usdz exports often ends up at about 10% of that size (similar to if I would hit automatic rescale (desktop) or auto (mobile). other notes
    -The item shows the correct size/dimenisons in the aero app.
    -This seems to happen regardless of the units used in my sketchup .fbx export
    -Sometimes it is only part of a project that gets scaled smaller. First attached file shows an extension table. When I tried to…

    2 votes

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    under review  ·  1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  19. vertical surfaces

    after setting up a scene on desktop with a vertical surface, aero still looks for a horizontal surface on mobile?

    2 votes

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    under review  ·  0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  20. OBJ or Gltf object

    I created an animation scene with Maxamo characters, everything is perfect, the behaviors work very well. But when I import an OBJ or Gltf object. It appears in the computer scene, but not in the ipad scene? Perhaps the solution: Check the data transfer to the cloud.

    2 votes

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    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Alex Ortiz responded

    Thank you all for letting us know about this issue. Are you experiencing the same issue with the latest versions of Aero desktop and mobile?

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