Adobe Aero Community Forum

Submitting a Feature Suggestion?
Please be as specific as you can.

- Why is this feature valuable to you?
- How would you use this idea in your workflow? 

Reporting a Bug or Issue?
Inform the Aero team of issues you may be encountering by providing us with the information we need to squash them.

Examples of helpful information are:
- Mobile or Desktop version number
- Screenshot or video screen capture
- REAL file of your scene 
- Your original asset 
- Log file (Info here


  1. Desktop Update Bug

    Latest update killed ability to load from CC - had to go back to version 1.

    4 votes

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    3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Alex Ortiz responded

    Thanks for letting us know you’re experiencing an issue. Do you mind sending us some screenshots or a video capture of what you are seeing?

    What kind of files are you trying to import into Aero from CC?

  2. Bug "Plane guides won't go away."

    Multiple plane guides are still showing up even after switching from edit mode to preview. They are now included in both the screen shots and video recordings. Reinstalled the software, but still no luck. Any advice on a fix?

    3 votes

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    under review  ·  1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  3. Screen is completely blank when I launch Aero

    Hi there!

    Very excited for this new feature. When I downloaded the Beta and launched it a few times it just shows a blank screen.

    I searched through all the tabs but it looks like they're all greyed out. The only clickable buttons are under the Help tab.

    Just wanted to let you know about the error. Thanks! :)

    3 votes

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    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Alex Ortiz responded

    One thing I would try is to delete your preferences. Follow one of the paths below:

    Prefs Windows : C:\Users\\AppData\Roaming\Adobe\Aero\0.1.0
    Prefs Mac: /Users//Library/Preferences/Adobe/Aero/0.1.0

    Once you delete that preference, try uninstalling and reinstalling the app from here: https://helpx.adobe.com/aero/get-started.html

    Let me know if this works for you.

  4. Export - import - Mixamo GLB - Aero USDZ - Reality Composer

    Hello every one

    Has anyone ever seen this problem: (character created with mixamo with behaviour & animation) 1- Export my Aero project in USDZ - 2- Open Reality Composer and import My USDZ files ( something is wrong) ( see attachment ) a light glitch on the character. Did You have any solutions or a specific setting . Same Glitch with built with iPad. Version release ( BETA V 0.10 OSX) * Nota Bene : this message is a part of 3 ( I made a case of study to show you more detail). Let work together to fix this…

    3 votes

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    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Alex Ortiz responded

    Thanks for letting us know you are having issues with Mixamo and USDZ.

    I should start out by saying that USDZ does not support interactivity, audio, or GIF/PNG sequences. USDZ is not an Adobe file format so we will need to wait for Apple to update this hopefully in the future.

    Have you tried going from Mixamo directly to Aero using the “Send to Aero” button in Mixamo?

  5. Accessing Cloud Documents Subfolders Crashes the App

    Version 2.2.1—on both iPad Pro 2020 and iPhone 12 Pro, attempting to open any subfolders of Cloud Documents crashes the app.

    Any workarounds or fixes?

    2 votes

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    under review  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cant import Photoshop Layers or SGV-Files on Desktop Version

    I use Windows 10 latest updates installed 64bit and 32GB Memory, and latest Adobe Aero Version.
    When i will use Photoshop-Files with Layers or Creator Spotlight or Layered Illustration, Aero crashes. Same problem when importing SVG -> Aero crashed.

    2 votes

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    5 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

    Hello! Because you have voted or commented on a feature related to PSD layers, we wanted to let you know that the newest release of Aero iOS (v 2.2.0) just out this week has a fix for working with layers – previously this feature was not working properly.

    Please let us know if you are still experiencing the issues described in this post with the new versions of the app.

    Thank you!
    Chantel

  7. 2 votes

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    under review  ·  0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  8. vertical surfaces

    after setting up a scene on desktop with a vertical surface, aero still looks for a horizontal surface on mobile?

    2 votes

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    under review  ·  0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  9. OBJ or Gltf object

    I created an animation scene with Maxamo characters, everything is perfect, the behaviors work very well. But when I import an OBJ or Gltf object. It appears in the computer scene, but not in the ipad scene? Perhaps the solution: Check the data transfer to the cloud.

    2 votes

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    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Alex Ortiz responded

    Thank you all for letting us know about this issue. Are you experiencing the same issue with the latest versions of Aero desktop and mobile?

  10. Link and QR code not opening

    Hi there,

    I’ve tried everything I can to make an aero experience but I keep getting the same two messages when I open the link that I generated: 1. “The experience is not ready yet.” And then 2. “Operation was timed out.” I’ve tried every option of playing the content via behaviors and I’ve kept the total .real file under 3mb to rule out WiFi issues. I even tried the built in test toys and nothing will load when shared via link. I am an artist and I make this for an exhibition that opens in two days. Any help…

    1 vote

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    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  11. No image tracker in desktop program

    Used the ios app to add a tracker/marker image but on opening the desktop program, there is no option to do this. Where is the achor settings on the desktop version please/.

    1 vote

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    under review  ·  0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  12. Custom .obj files not visible in AR

    On my Macbook, I created an experience with a custom .obj made in Blender. In the editor everything works great. When I open and start the experience inside the Aero app on my iPad, the object is nowhere to see. It´s listed as object inside the scene and I can see it´s boundaries if I select it.

    I tried the following:
    - resizing the Object
    - loading the object directly on my iPad
    - using .obj and also zipped .obj with .mtl
    - only loading Blenders startup cube after exporting it as .obj (zipped and unzipped)

    Nothing seems to work…

    1 vote

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    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  13. I got this report during a slowdown in the session

    Debug Assert failed!
    Expression: false
    UI_NodeManager changed leaking 7 nodes:

     nodeID = UI_SubView, mBounds size = (W:137.024, H:35)
    
    nodeID = UI_SubView, mBounds size = (W:14, H:35)
    nodeID = UI_PictureButton, mBounds size = (W:14, H:14)
    nodeID = UI_SubView, mBounds size = (W:27.184, H:35)
    nodeID = UI_SubView, mBounds size = (W:55.84, H:35)
    nodeID = UI_StaticText, mBounds size = (W:27.184, H:35)
    nodeID = UI_StaticText, mBounds size = (W:55.84, H:35)

    Process: Aero.exe
    Process ID: 21388
    Thread ID: 14588
    Thread Name: Main Thread
    File: ....\ui\src\OSUI.cpp
    Line: 116
    Function: dvaui::ui::UI
    NodeManager::Set
    Assert Dialog Show:true

    -------------- StackTrace --------------
    dvaui::ui::UINodeManager::~UINodeManager
    exo::workspace::Workspace::`default constructor closure'
    exo::app::AppBase::Terminate
    dvaui::ui::IsXMLElementEnabledByFeatureFlag …

    1 vote

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    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  14. BuG: 3D obj import to Aero

    I created a 3D obj in Nomad, When I import it into aero its fine on the edit stage, but when viewed through the camera phone its all pixelated. What's causing this and how can I correct it?

    1 vote

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    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  15. Bug with Iphone

    I’ve just downloaded the app but when I tap on the tutorial or on the plus button I see the symbol with the hand with a black background and nothing else I have uninstalled the app and reinstalled it and it is still doing the same thing I have checked that I have given the app permission to my camera and checked that my camera is working however I can’t seem to get round this issue. Any help?

    1 vote

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    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  16. mobile app and desktop app have different coordinates

    when I open my projekt on the desktop they are placed correctly, when I open the projekt on the mobile app they are placed about 1 meter higher, which means every thing is mooved up under the seeling ????
    if I try to move them down and later open the desto app they are placed under the floor ????

    1 vote

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    under review  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote

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    under review  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  18. Import image asset resolution reduced to 512px

    I've been trying to import image assets, I tried .psd, .png .gif, everything and Aero reduces them to no larger than 512px in length, and they appear awful on the scene. I turned off autoscale on preferences. It seems very random. Was it always like this, or is this a new bug?

    1 vote

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    under review  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote

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    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  20. Unable to import animated gif

    I am unable to import an animated gif into Aero. Unless there are specific export settings I am overlooking,this seems to be a bug. I am able to import a zipped png sequence. Must the gif file be zipped as well? The problem is the same through the desktop and iPad app.

    1 vote

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    under review  ·  1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
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